Complaints Procedure

Last updated: April 2026

Monogram Capital Limited is committed to providing a high standard of service. If you have a complaint, we want to hear from you.

We handle all client complaints promptly, fairly, and transparently in compliance with BVI regulations.

How to Complain

  • Submit by email to Info@monogramcap.com
  • Include: full name, contact details, clear description, relevant dates/references.

What Happens Next

Acknowledgement: Within 5 business days.

Resolution: Aim to resolve within 90 days. If delayed, we'll explain why and provide expected date.

If You Remain Unsatisfied

Refer to the Financial Services Commission of the British Virgin Islands:

complaints@fsc.vg | www.bvifsc.vg

© Monogram Capital Limited. Approved Investment Manager in the British Virgin Islands. Certified by the Financial Services Commission of the British Virgin Islands (Certificate No. IBR/AIM/26/2572).

Registered address: c/o Intertrust Corporate Services (BVI) Limited, Luna Tower, Waterfront Drive, Road Town, Tortola, VG1110, British Virgin Islands.